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UDS08 FAQ

 

Q: I plugged my hdmi cord into the device and my monitor but it will not work. Why is that?

A: Sorry, please remove all cables--reboot your laptop--attach the dock's USB C cable to the laptop--attach the power supply to the dock's PD port--attach others devices to the dock such as the monitor.
If it still cannot fix the problem, please advise your exact laptop model via support@tobenone.com.
Any further questions, please feel free to let us know.

Q: Is this supposed to charge the laptop? I have set it up and my laptop is not charging.

A: Please attach your laptop's power supply to the USB C hub‘s PD port for stable usage.
Any others questions about the dock, please contact our support team at support@tobenone.com.

Q: Does this dock support extended display on Windows systems?

A: Our dual-monitor docking station support extended display on Windows laptops which USB-C port supports power delivery, USB-C alt DisplayPort, and data transfer.
Any further questions, please feel free to let us know via support@tobenone.com.

Q: Will this allow hdmi output from a "google pixel 3" phone?

A: No. This USB C laptop docking station dual monitor is compatible with full feature USB C windows laptops.
Any further questions, please feel free to let us know via support@tobenone.com.

Q: Since my laptop doesn't have usb-c port; will this work with an adapter?

A: Sorry, our USB C dual monitor docking station can not be fully compatible with your laptop due to your laptop without a full-featured USB Type-C port.
Tobenone laptop docking station compatible with USB C Windows and MacBook laptop(NOT M 1) with Thunderbolt 3 or full-featured USB Type-C.
Any further questions, please feel free to let us know via support@tobenone.com.

Q: My laptop charger is rated for 130W. Will this dock limit the charge power to protect it self since it is only rated for 100W?

A: Yes, our dual-monitor docking station supports up to 100W input and offers a max of 87W safe and quick charging for your compatible laptop. So this dock will limit the charge power to protect itself.
Any further questions, please feel free to let us know via support@tobenone.com.

Q: Should i install drivers before use this usb c docking station?

A: This docking station is plug and play, so there is no need to install drivers before using this USB C docking station.

Q: I have hooked up two moniters to my docking station, one via vga and the other via hdmi. everything is working great, but i don't have any sound?

A: The steps to set up the Audio play:
System Preferences → Sound → select the sound output device (Built-in Speakers is computer sound, Dispiay is monitor / TV sound, USB is headphone sound)

Q: What's the transfer rate?

A: The dual-monitor USB-C™ Multimedia Hub has transfer speeds up to 5Gbps.