UDS11 Hub FAQ
Q: Can you use this usb c adapter to extend your laptop's screen when the laptop is closed or does the laptop always need to remain open?
A: Hello, when you use this MacBook Pro docking station to extend dual monitor for your MacBook Pro laptop, please follow the below step to have a try.
Run MacBook Pro laptop With Lid Closed
1.To close the laptop lid and keep it running, go to Control Panel ( Run –> Control )
2.In the Control Panel, go to Hardware and Sound –> Power Options Choose what closing the lid does
3.From the left-hand menu, select “Choose what closing the lid does”. The power options for lid closing opens.
4.In the drop-down options of “when I close the lid” select “Do nothing”.
5.After making these changes click Save changes option.
Any others questions with the dock, please contact our support team email@example.com
Q: Do you need the power supply if you are not using the hub to charge your laptop (if you only want to add ports)?
A: Hello, when you use our this MacBook Pro docking station, please attach the power supply to this MacBook Pro dock to to ensure a more stable connection.
Q: Can the macbook pro dual monitor adapter work independently and not in mirror mode?
A: This Macbook Pro dual monitor adapter allows your Macbook to extend 2 extended bigger different monitors.
Q: Can I charge my Macbook when using this dual monitor docking station?
A: Yes you can charge your Macbook when using this dual monitor docking station,please attach your MacBook Pro power supply to the USB C PD port.
Q: Do i need to install any software to be able to use dual monitor with this macbook pro docking station?
A: This docking station is plug and play, so there is no need to install any software.
Q: How many usb 3.0 ports do this usb c docking station have? at what speed?
A: This USB C docking station has 2 USB3.0 Ports with a rate of 5Gbps.
Q: What is the speed of ethernet port?
A: The Ethernet port automatically adapts to 10M/100M/1000Mbps network transmission.
Q: Is this usb c hub docking station compatible with only mac or does it work for PC as well?
A: Hello, this usb c hub docking station is designed to extend dual monitor for MacBook Pro 2021/2020/2019/2018/2017/2016, MacBook Air 2018/2019/2020/2021(not M1). Cannot for PC.
Q: What comes in the box of this macbook adapter? does it come with its own power supply?
A: Hello, no. Because MacBook laptops generally come with a power supply, we do not have a power supply of this macbook adapter. Please use the power supply provided with your MacBook Pro laptop. This dual display hub is equipped with an manual for use, which can guide you in detail how to connect the dual display hub and laptop.
Q: As I able charge my phone directly from the docking station and charge my laptop at the same time?
A: Please attach your power supply to the PD port and you can charge your phone from the docking station and charge your laptop at the same time.
Q: How to use ethernet when I use this adapter for my macbook pro to extend dual monitor?
A: Hello, If your MacBook is the first time to use the ethernet port of this adapter, please follow the below step to have a try.
System Preferences→Network→Click“+”to create a new service→Select USB 10/100/1000 LAN→Create→ Application (Click on the application to show USB USB 10/100/1000 LAN Green, connected successfully), The MacBook is accessed via wired internet at this time.
Q: Can I use this hdmi docking station without Ethernet connection? Just using wifi?
A: Hello, yes. This laptop docking station for MacBook Pro have an Ethernet port, you don't have to use this network port, you can use WiFi.
Q: Can i connect my iphone to my macbook pro using this device?
A: Sorry to say that you cannot connect Iphone to Macbook Pro using this USB C docking station.
Any questions, please feel free to contact us via：firstname.lastname@example.org
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