
FAQ
Why does the monitor flicker?
Please unplug all cables--reboot your Mac--connect the Mac to the dock's HOST1&HOST2 port--connect the included power supply to the dock's PD port--attach the monitor and other devices to the dock--short press of the power button to turn on.
Why this docking station get hot?
All ports will generate heat when working normally, and the operating temperature is basically lower than 48-50 degrees Celsius. As long as there is no problem with the port function, it is normal for products of this kind.
Why the monitor can't wake up after the mac sleeps?
1> Please unplug and replug.
2> The MacBook may be disconnected if it sleeps for a long time, in order to protect the dock and MacBook. It is recommended to turn off the Mac or extend the screen time when you don't use it.
Why the ethernet has an issue?
1> Please try to restart your MacBook.
2> Then try to update the latest Realtek Ethernet driver.
3>lf still cannot work, please try to restart the router and turn off the wifi to have a try.
Why the audio port can not work?
1> Unplug and replug the audio device
2> Follow the below steps to set up the audio play: System Preferences> Sound > Select the sound output device (the built-in speaker is computer sound, Display is monitor / TV sound, USB is headphone sound)











