Shipping policy

We offer a variety of shipping methods worldwide.

Generally, your package will be shipped within 2 business days after the order confirms, except on Weekends and Holidays. Once your order has been shipped,  we will provide a tracking number via email.

Shipping Fees Are Calculated Based On Package Price And Destination.

After filling in the shipping information, click "Continue to Shipping", you could see the shipping cost and time, then choose the one you prefer. If there are not shown any choices on the shipping methods list, it means we cannot deliver to your area.


Delivery Time=Processing Time+Shipping Time

Usually, it takes 2-25 business days to arrive in your country. However, in some instances delivery may be delayed depending on your country's customs. Your business is important to us and we will do our best to process your order as quickly as possible. Thank you so much for your patience and understanding.

 Shipping Method Shipping Fees Shipping Time
Standard $1.99-$19.99 5-25 Business Days
Expedited $5.99-$29.99 2-12 Business Days

US Shipping Service & Delivery Area

Free Shipping on all orders over $99 in the US (Standard Delivery ). Tobenone's official website supports delivery to most areas of the United States. But we cannot deliver to the following areas: Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Rhode Island, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific. Thank you for your understanding. 

Shipping Outside The United States

Including but not limited to: Canada, Mexico, United Kingdom, Germany, Spain, France, Italy, Poland, Switzerland, Sweden, Australia, Thailand, Singapore, South Korea, Japan, Brazil, Portugal, South Africa, etc. If your country is not available at the checkout, we don't currently ship there.

It takes 1 or 2 business days to prepare the product then the package will be sent out. 

Tracking information is usually available within 1 or 3 business days(not including preparation time), depending on the shipping method you choose.

Important:

  1. Please check your address information carefully. We don't refund if the package is sent to a wrong place by the information you provide.
  2. Tobenone is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.
  3. We do not accept P.O. BOX or APO address, logistics companies refuse to deliver, and your order is easily lost.
  4. If you would like to change or cancel an order please contact us as soon as you can. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact our support team to set up a merchandise return once you have received the shipment.

A Note On Possible Delays

* Due to the COVID-19 Pandemic, wildfire, flood, hail and severe weather in some areas, there might be some delays in the delivery time. We're improving our delivery process to make your packages even safer and deliver to you ASAP. Thanks for your patience & support during this difficult time.

Any questions about delivery, feel free to contact support@tobenone.com.

      FAQ

      When Will I Receive My Order?

      Delivery times are calculated based on shipping method and destination. Usually, it takes 2-25 business days to arrive in your country. However, in some instances, delivery may be delayed depending on your country's customs. Your business is important to us and we will do our best to process your order as quickly as possible. Thank you so much for your patience and understanding.

      Why Is My Order Being Shipped In Different Packages?

      If you have a multi-item order, each item may be shipped from a different international warehouse, it depends on which one has them available the fastest.

      Can I Change The Delivery Address Of My Package After It Has Been Shipped Out?

      Unfortunately, we cannot change the shipment once the product is in transit.

      Will I Have To Pay Customs Duties, Taxes Or Other Fees?

      You will not be charged for any consumption tax. However, you may need to pay the customs duties by yourself.

      How To Track My Order?

      A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. You can click here to track your order.

      • 24/7/365 Support

        Any questions, please feel free to contact us via:support@tobenone.com

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