UDS013N Docking Station FAQ

Q: Connect all cables, but can not work. What should I do?

A: 1>Please attach the included power adapter to the dock's PD port.

2>Please try other HDMI cables to connect the monitors, so we can know if there is any defective cable

3> Unplug the dock and replug it into the left side ports of your MacBook Pro.

Q: What to do if the second screen is not bright?

A: 1>Please attach the power supply to the PD port so all devices can run more stable

2>Please ensure the connection is correct and all cables connect firmly.

Q: How to set up dual monitors for MacBook Pro/Air?

A: 1>Please ensure your laptop is MacBook Pro 2016-2023 MacBook Air 2018-2021(NOT M1/M2/M3 chip)

2>Please attach the charger to the dock's PD port

3>Attach the dual USB C cable to the dock and the MacBook

4>Add external devices, such as mouse, monitor, etc

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