UDS017T Thunderbolt 3 Docking Station FAQ

Q: Can I have two laptops connected so that one displays on one monitor and the other on the other monitor but can share mouse and keyboard and usb drive

A: Hello, no. You can only use this Thunderbolt 3 dual monitor docking station to connected one laptop and extend two monitor via Thunderbolt 3 port and DP port.

Q: Can this Thunderbolt 3 laptop docking station drive a 5120 x 1440 120Hz monitor?

A: Sorry to say that this thunderbolt 3 laptop docking station cannot drive a 5120x1440/120Hz monitor. if you use a thunderbolt3/4 laptop, you can drive one 5120x1440/60Hz monitor via thunderbolt 3 port or display port. If you have any questions, please contact our support team via support@tobenone.com.

Q: Can this drive two displays 1920x1080p@120hz off of a 2020 Macbook Pro?

A: Our thunderbolt 3 dock can support up to 4k / 60Hz, 1920x1080 / 120Hz theoretically possible, as long as the monitor supports.

Q: How can I power the docking station if I am using windows?

A: This thunderbolt dual monitor dock goes with power supply and please attach the power supply to the DC port so you can power the docking station and the laptop.

Q: Can i connect to more than 2 monitors if i am connecting to a thunderbolt egpu?

A: You only can connect 2 monitors via Thunderbolt 3 port and DP port to extend monitor.

Q: I have an older version of thunderbolt, will a thunderbolt 2 to thunderbolt 3 adapter work on this?

A: Hello, this docking station can only extend monitor for laptops with Thunderbolt 3 or 4 ports.

Q: I wonder about the warranty of this product.

A: You can get 2 year warranty of this thunderbolt 3 dual monitor docking station.

Q: Does this Thunderbolt 3 Dock come with its own power supply?

A: Yes, this Thunderbolt 3 dock goes with its own power supply.

Q: Would this device support three monitors? two monitors daisy chained to display port. And the third monitor to the thunderbolt port?

A: Sorry to say that this thunderbolt 3 dock only can extend 2 monitors via display port and thunderbolt 3 port.

Q: Can i use the thunderbolt 3 port with a usb c to a usb c to hdmi adapter ? if so, could it do 4k@60hz?

A: If you want to get 4K@60Hz, please ensure the USB C to HDMI adapter support 4K@60Hz.

Q: What is the speed of the thunderbolt 3 port,i wanna to transfer some files through this dual monitor docking station.

A: The speed of the thunderbolt 3 port is 40 Gbps ,you can transfer some files through this dual monitor docking station.

Q: Does this come with a Thunderbolt 3 cable?

A: Hello yes. This Thunderbolt 3 dual-monitor docking station comes with a Thunderbolt 3 cable, as well as USB C to HDMI adapter and DP to HDMI adapter.

Q: What speed is the ethernet port on this?

A: The Ethernet port supports 10/100/1000M, the exact speed of the Ethernet port is based on your actual ethernet port.

Q: Which functions are supported by this dock when connected to a macbook 12" retina (2015) with usb-c (not thunderbolt)?

A: Hello, sorry, our USB C dual monitor docking station can not fully compatible with your laptop due to the USB-C port of your laptop only support data transfer, NOT for Power delivery and Alt-mode DisplayPort, which means your laptop can't extended monitor and be charged when working with our dual-monitor docking station.

Q: Can you use it without installing anything? i dont lik to install any drivers

A: When the docking station is powered and you connect it to your laptop, the required drivers will install automatically.

Q:  It display port 1.2 or 1.4 and can it support a 2560x1440 @ 144hz monitor?

A: Sorry to say that this thunderbolt 3 dock cannot support 2560x1440 @ 144Hz monitor.


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