UDS018S Docking Station Troubleshooting
Please ensure your Windows laptop with full feature USB C or thunderbolt 3/4 ports. Only if your laptop's USB C port supports Data transfer & Video Display & PD charging, you can use the full functions of our laptop docking station dual monitor.
2. Why there is no display output when I connect the monitors via the HDMI or DP port of this type c docking station?
1> Pls make sure your Windows laptop's USB C port supports video output
2> Pls use the standard cable(HDMI to HDMI/DP/VGA cable and DP to DP/HDMI/VGA cable)
3> Pls attach the laptop's power supply to the HDMI docking station's PD port to ensure sufficient power supply from the computer docking station.
4> Pls confirm the connection is correct. You can follow the below step to have a try:
remove all cables--reboot the laptop--connect the dock and the laptop--connect the power supply--attach others devices
3. Why can't my Mac laptop extend the display screen to the monitors?
This laptop charging station is designed for Windows, not for macOS!!!
4. Why my dell laptop will report that "the hub offers it 57w or so of charging power, The PC threatens reduced performance?
If your laptop owns an AC adapter, you'd better use the original charger directly connect to the laptop to charge, because it will provide the fastest charge speed and get the best performance possible from your PC.
Any questions, please feel free to contact us via：firstname.lastname@example.org
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