UDS019 Docking Station FAQ

Q: In this dual monitor laptop docking station,can i use the sd/tf port at the same time?

A: Yes, you can use the TF/SD card slot at the same time.

Q: How can i extend 2 monitors and display different content when i use this dual monitor laptop dock.i do not want mirror.

A: Please attach your windows laptop to HDMI1 and HDMI2 or HDMI1 and VGA port to extend different monitor.

Q: Would it hdmi port support 240hz at 1080p?

A: Hello, No. This USB C Laptop Docking Station HDMI port only can support 60 HZ at 1080P for full feature USB C Windows laptop.

Q: I found 3 USB C port in this laptop docking station,can i extend monitor via usb c port?

A: Sorry to say that the USB C port cannot extend monitor in this USB C laptop docking station.

Q: Can this docking station dual monitor extend dual monitors and display different content?i am using a windows laptop with thunderbolt 4 port

A: This docking station dual monitor can extend dual monitors and display different content if you use a windows laptop with thunderbolt 4 port.

Q: Is this fully compatible for a Surface Pro 7?

A: Hello, sorry, our USB C dual monitor docking station can not fully compatible with your laptop due to the USB-C port of your laptop only support data transfer, NOT for Power delivery and Alt-mode DisplayPort, which means your laptop can't extended monitor and be charged when working with our dual-monitor docking station.

Q: Does this work with a displayport to usb-c adapter?

A: Hello, no. Sorry to say this USB C docking station dual monitor cannot work with a DisplayPort to USB C adapter.

Q: My dell laptop does not have a usb-c, will this usb c laptop docking station work if i use a usb to usb-c adapter?

A: Sorry to say that our docking station can not work with a laptop which does not have a full feature USB C Port.

Q: I have a usb ac charger for my del. Can I use this to power the dock instead of the supplied power brick?

A: Hello, may I know how many watts your power supply is? It is recommended to use a power supply greater than 65W to connect this USB C docking station dual monitor to provide a more stable connection.

Q: I have an alienware 17mx r3 that has a mini display port. If i used a usb c to mini display port cable, does anyone know if this would work with the d

A: Sorry to say that the USB C port of the dock only support data transfer, not for display.

Q: How many watts does the included power adaptor supply to the laptop for charging?

A: Hello, this USB C docking station comes with a 65W power supply, the product consumes about 13W of power and can charge a laptop about 52W.

Q: Does this come with the usb-c cable to connect to the lapto

A: There are 2 USB C cables in the parcel, one for connecting the laptop and the dock, one for charging.

Q: Does this dual monitor laptop dock come with power supply?i do not wanna to use my laptop power supply to charge this dock.

A: Yes, this dual monitor laptop dock goes with a 65W power supply.

Q: Can I use my laptop screen after I plug in 2 monitors?

A: Hello, yes. This USB C docking station only can extend dual monitor for full feature USB C windows laptop, please check the USB C port of your Windows laptop that supports DisplayPort Alternate Mode before purchase.

Q: I want to extend 3 monitor when i use this dock,can this laptop docking station extend 3 different monior?

A: Sorry to say that this dual monitor only can extend 2 different monitor, if you connect 3 monitors, HDMI2 and VGA are same.

 

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