UDS033 Docking Station FAQ

Q: Do I need a driver to make this TobenONE USB C docking station triple monitor work?

A: Yes, this docking station 3 monitors requires downloading and installing a DisplayLink driver before use. NOTE: for macOS, Please follow these steps: Privacy & Security > Screen Recording > Allow "DisplayLink manager" to join in.

es, this dock requires downloading and installing a DisplayLink driver before using this USB C docking station.

Q: Why does this TobenONE USB C dock for MacBook need to record the laptop screen?

A: For macOS, the DisplayLink technology require screen recording permission to display the screen. But the DisplayLink app doesn't store/record any screen content. It only uses screen recording functionality to enable seamless extended display support.

Q: For macOS, does this docking station 3 display cannot play any streaming platforms(Netflix, Udemy, etc)?

A: Yes, for macOS, the DisplayLink technology requires screen recording permission to display the screen. Since the screen is recording, you cannot watch any HDCP content(Netflix/Prime/ iTunes/Hulu...), the screen will be black.

Q: Will this TobenONE USB-C docking station with power delivery support 4 monitors for Windows? All in 4K@60Hz?

A: For Windows, this dock support 4 external monitors. To achieve Quad 4K@60Hz, the monitor and cable connecting to the dock must support 4K@60Hz resolution and refresh rate. The laptop must adopt the 12th Generation Intel Core Processor series.

Q: Why HDMI 3 and DP 3 port cannot work at the same time? only can extend 3 instead of 4 displays for my 2019 MacBook.

A: Sorry, due to the limitations of the MacBook's graphics processing capabilities, HDMI 3 and DP 3 port cannot work at the same time. So, for macOS, this dock only can extend up to 3 displays.


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